For direct assistance from our BridgeFT Client Support team with any questions, inquiries, or issues please create a request within our Client Support Portal at: BridgeFT.Zendesk.com
Utilizing our Production Support Portal ensures that your ticket gets in front of our team directly and that your request gets attention in a timely manner. We handle all tickets in the order they are received to ensure everyone has the most efficient response. BridgeFT is not accepting requests or responses by email or phone.
Don’t have an existing BridgeFT.Zendesk.com account?
No problem! Simply route to BridgeFT.Zendesk.com in your browser and follow these short steps:
Find “New to Bridge Financial Technology?” and click on "Sign up"
Next enter in your Full Name and Email Address and click Sign up.
You will receive an email from support@bridgeft.zendesk.com with a login link to setup a password, then you should be all set to login!
Already have an existing BridgeFT.Zendesk.com account?
If you already have an existing BridgeFT.Zendesk.com account then please enter in your associated email and password in order to login to our BridgeFT Zendesk Production Support Portal. If you already signed up in the past then you should have an email from support@bridgeft.zendesk.com with a login link to setup a password within your inbox.
If you are unsure of or forgot your password then select “Forgot Password”
*Note* Please be careful not to select "Switch to agent sign-in" as you will need to switch back to customer sign in by selecting “Switch to Customer sign-in” in order to successfully login.
How do I open a new Ticket Request?
Once logged in, in order to Submit a request please follow the prompts provided and steps below:
Click “Submit Request” located at the top center of your screen.
Select the type of request based on your BridgeFT service:
Wealthtech API clients should select “Wealthtech API”
Atlas clients should select “Atlas”
Next, fill out all of the the fields associated with your request. The more information and detail the better as this will help our team assist towards the fastest resolution. See specific examples below.
Please provide any attachments that might be helpful for our team to investigate the request.
If a *Required field is not applicable then please feel free to Select or Type “N/A” in the box.
Complete! Select “Submit” to send your request to the BridgeFT Production Support team.
How do I track my existing Ticket Requests?
You may track the status of this request here in our Customer Portal at your leisure. You will also receive email alerts as our team provides comments and updates on each request.
Select your name at the top of the page, then select “My Activities”.
Next, you will see your most recent tickets under “My Requests”.
You may also search for any specific ticket or view tickets from your Organization:
Additional Information:
Please try to be as accurate and provide as much information as possible when filling out the fields. This will help our team to work towards a resolution quicker and with a smoother support process for your requests.
Requests are handled in the order they are received. Responses can be expected within 24-48 hours depending on the que of tickets being handled by our team.
If you have trouble accessing your Portal please email your BridgeFT account manager for assistance in getting access to your BridgeFT Support Portal.